Shipping policy
Shipping Policy
At Pour & Carry, our products are made to order and fulfilled through our print-on-demand fulfilment partners. This allows us to create products specifically for each order and avoid unnecessary stock.
Processing and production
Orders are generally sent to production after they are placed. Production times can vary depending on the product and fulfilment provider.
Once your order has been produced, it will be dispatched using the shipping method selected at checkout.
Shipping within Australia
Standard Shipping
$11.00
Estimated delivery: 3–5 business days after dispatch.
Express Shipping
$15.00
Estimated delivery: 1–2 business days after dispatch.
International shipping
Standard International Shipping
$20.00
Estimated delivery: 10–30 business days after dispatch.
International delivery times can vary depending on the destination, fulfilment provider, customs processing and local postal services.
Please note that delivery estimates are not guaranteed and do not include production time.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after dispatch.
Delivery information
Please ensure that your delivery address, postcode, email address and contact number are correct when placing your order.
Pour & Carry is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer, customs processing, carrier delays or circumstances outside our reasonable control.
For Australian orders, please ensure that you provide a valid email address or Australian mobile number, as current Printify guidance notes that Australia Post requires recipient contact details for most parcels from 4 August 2026. [oai_citation:1‡Printify](https://help.printify.com/hc/en-us/articles/16899412726161-Are-there-any-specific-requirements-for-shipping-addresses?utm_source=chatgpt.com)
International orders
International customers are responsible for providing accurate delivery information and complying with any applicable customs or import requirements in their country.
Additional customs duties, taxes or import charges may apply depending on the destination. Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Split shipments
If an order contains products that are fulfilled from different locations or fulfilment providers, items may be shipped separately and may arrive at different times.
Delays
While we work with our fulfilment and shipping partners to deliver orders as quickly as possible, unexpected delays can occur.
If your order is significantly delayed or appears to be lost, please contact us using the contact information provided on our website and we will assist you in investigating the issue.
Australian Consumer Law
Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law. Where applicable, you may be entitled to a remedy if a product or service does not meet the consumer guarantees required by law.
Contact us
If you have questions about your order or shipping, please contact Pour & Carry using the contact details provided on our website.