Refund policy

At Pour & Carry, our products are made to order specifically for each customer.

Change of mind
As our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect size, colour or design selection, or because you no longer want the product.

Please carefully check your order details, product description and sizing information before placing your order.

Damaged, defective or incorrect products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible with your order number and clear photos of the issue.

We will assess the issue and, where appropriate, arrange a replacement, reprint or refund.

For products fulfilled through our print-on-demand provider, issues should generally be reported within 30 days of delivery so that we can seek an appropriate resolution from our fulfilment provider. This timeframe does not limit your rights under the Australian Consumer Law.

Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major problem or does not meet the consumer guarantees required by law, you may be entitled to a refund, replacement or other remedy as provided by law.

Refunds
Where a refund is approved, it will generally be made to the original payment method. Processing times may vary depending on your payment provider.

How to contact us
For return or refund enquiries, please contact us using the contact details provided on our website and include your order number and relevant photos or other information about the issue.